SAS JOKA - Cacatoès respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of or our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.



In General, we may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in France and other countries around the world.

Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, telephone number or similar number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender and age, other demographic information and reviews of our web site or products that we sell.

Information from other sources. We may also periodically obtain both personal and non-personal information about you from other business partners, contractors and other third parties and add it to our account information or other information we have collected. Examples of information that we may receive include updated delivery and address information, purchase history, and additional demographic information.

Information about others. We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) a product as a gift, information that may interest them or messages (such as invitations) through our system, we may store your personal information, and the personal information of each such recipient.



We use various technologies to collect information from your computer and about your activities on our site.

Information collected automatically

We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.

When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.

Other Technologies

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising and content or other activities.

Information collected by third parties

We may allow third parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on and off our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.



We may use information that we collect about you to:

- deliver the products and services that you have requested.

- manage your account and provide you with customer support.

 - perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others.

- communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, or other third parties

- develop and display content and advertising tailored to your interests on our site and other sites

- verify your eligibility and deliver prizes in connection with contests and sweepstakes

- enforce our terms and conditions

- manage our business

- perform functions as otherwise described to you at the time of collection.


Financial information

We may use financial information or payment method to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

Please review “Your choices about collection and use of your information” below.



We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with :

- Authorized service providers

We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

- Business partners

When you make purchases, reservations or engage in promotions offered through our website, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.

- Other Situations

We also may disclose your information:

- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.

- In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. The personal information which you provide to us is an asset of JOKA and may be included in the assets transferred in the event of a substantial corporate transaction.


Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside France


Aggregated and non-personal information

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and our partner companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.



There are several places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the web page you are visiting.



If you have an online account with us, you can review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.


Your choices about collection and use of your information

- You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.

- At any time, you can choose to no longer receive commercial or promotional emails from us by unsubscribing to our newsletter. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.

- You may tell us not to share your personal information with third parties for direct marketing purposes by sending a written request to the email address



We take appropriate security measures (including physical, electronic, and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. 



We may provide areas on our websites where you can post information including reviews of products. Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed about your posting. Also, whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you will not be able to edit or delete such information.



Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.



If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by e-mail :

SAS JOKA - Cacatoès is a simplified joint stock company with a single shareholder registered with the Marseille Trade and Companies Registry under number 814269940 (hereinafter, in this Privacy Policy, "We").
Our registered office is
: SAS JOKA 1 rue Charles Tellier 13014 Marseille (France)

We take the security and confidentiality of your data seriously. We need to collect and use information or "data" about you to manage our relationship with you and to provide products and services to you. We will comply with our legal obligations under Ordinance number 2018-1125 and Decree number 2019-536 amending law number 78-17 of 6 January 1978 on data protection and Regulation (EU) number 2016/679 on data protection (RGPD) about the confidentiality and security of your data.

This policy describes how we will use, process and store your data as well as your rights. We comply with the following data protection principles:
- Legal, fair and transparent data processing.
- Collection and processing of data only for specified, explicit and legitimate purposes.
- Collecting data that is adequate, relevant and limited to what is legally necessary for the purposes for which it is processed.
- Keeping data accurate and up to date, deleting inaccurate or out-of-date data.
- Limiting data retention to active use for the purposes for which authorization was given.
- Secure data processing (including handling by third-party partners who help SAS JOKA
- Cacatoès deliver products to you or collect them from you).

SAS JOKA - Cacatoès may collect your data directly (online, over the telephone, by email in connection with inquiries, account creation or orders) and indirectly (Cookies - see the section on Cookies below). The data collected will include :
- Name/sex.
- Contact details: postal address including billing and delivery addresses, telephone numbers and e-mail.
- Purchases/orders made by you.
- Your online browsing activities on our website (if you choose to accept our cookies).
- Your account configuration password.
- When you place an order:
your payment card details.
- Your communication and marketing preferences (to subscribe to our newsletter).
- Your comments if you agree to give us feedback on our services.
- Your location (if you choose to order from us or return a product).
- Occasionally, we may need to collect other data about you to process a return or refund or to communicate with you about competitions you enter when you choose to order our products or sign up to our newsletter or enter a competition.

We recognize that your personal data belongs to you. We use it for specific purposes when you choose to give it to us. How we use your data and information are:
- Provision of goods and services
- Improving our website to make it easier to use
- Managing your account (if you choose to create one)
- Verifying your identity and preventing fraudulent activity
- Communicating with you, if you agree, about offers, competitions and new products for marketing and information purposes (with your permission).
- Handle refunds and returns if you make them We are committed to protecting your personal information.
To prevent unauthorized access or disclosure, we have procedures and contracts in place to safeguard and secure the information we collect online.

Share your data with our third-party service provider

We may need to share your data with our service providers, such as our delivery and warehouse partners, IT and operating system providers so that we can deliver your order to you. We may also share your data with marketing service providers if you benefit from a promotion or enter a competition on our website. We will not use your data for purposes for which we have not obtained your permission, or which have not been specified in this policy. We ensure that contracts are in place with our service providers, which means that they can only use your data to provide our services to you and that they are also obliged to keep your data secure.

Restricted sharing with other third parties

Apart from our service providers, we will not share your data with other third parties, nor will we ever sell or rent our data to others for marketing purposes. We may need to share your data with credit reference agencies and payment card issuers (ex. Visa, Mastercard, American Express) for the payment of our products. From time to time, we may be required to share data with government agencies, regulatory bodies, courts and insurers to comply with our legal obligations and to protect our team and other customers. In the event of a merger or takeover or change of ownership of the company, we may have to disclose your data to the new owner so that they can continue to provide you with the services you have requested.

How long we keep your data ?

We will not retain your data for longer than is necessary to provide the services you have requested and consented to. The longest period for which we retain data is 10 years (for financial accounting purposes relating to orders you may have placed).

Internal data management

Our internal security measures include :
- An operating system and IT security measures, including high-level password protection.
- Data encryption.
- Internal Policy and contracts with all employees, compliant with RGPD.
- An external policy and contracts with all service providers, compliant with the RGPD.
- Regular software updates and monitoring.
Do not log into your account with a computer connected in a public area: please do so from home or on a secure network. Protect your Cacatoès account passwords and do not share them. We suggest that you change your passwords frequently. We will never ask you for your bank details by e-mail. Please inform us of any mail that might appear to come from us.

Your rights

Following data protection laws, you may, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. Below is a summary of these rights:

Right of access

The right to receive a copy of your personal data.

Right of rectification

The right to ask us to correct any errors in your data or to supplement your information.

Right to be forgotten

The right to ask us to delete your personal data - in certain situations - and to delete your account.

Right to restrict processing

The right to ask us to restrict the processing of your personal data - in certain circumstances, for example if you no longer wish to receive marketing communications or if you wish to unsubscribe from our newsletter or if you inform us that your data is inaccurate.

Right to data portability

The right to receive the personal information you have provided to us in a structured, commonly used and machine-readable format and/or to pass it on to a third party, in certain situations.

Right to object to processing

The right to object :
- at any time to the processing of your personal data for direct marketing purposes.
- in certain other situations to our continued processing of your personal information, for example: processing carried out for our legitimate interests.

Right to withdraw your consent

You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based on specific purposes for which you have permitted us where applicable, such as fulfilling your orders and storing your order data as required by applicable law. If you no longer wish to receive our marketing/promotional information, we remind you that you can withdraw your consent to direct marketing at any time directly from the unsubscribe link included in every electronic marketing message we send to you. If you do so, we will promptly update our databases and take all reasonable steps to respond to your request as soon as possible, but we may continue to communicate with you to the extent necessary for any product or service you have requested.

Right to register a complaint

You also have the right to complain to your supervisory authority in the event of an alleged breach of the data protection rules applicable to you.

How can you activate your rights ?

To exercise these rights, please contact us using the details above, or by contacting us directly using the contact form. Please note that when exercising any of the rights listed above, we will ask you to let us know which right you wish to exercise and to provide information (copy of an identity card, passport or other legally recognised identity) for identification purposes to process your request and protect you against fraudulent requests from third parties.


We use cookies on our site: a cookie is a small file that asks permission to be stored on your computer's hard drive. The cookie helps our website to work properly by remembering when your computer or device accesses our website making your experience faster and better, but if your browser prevents the use of cookies, you will still be able to use our site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can see a list of the cookies used on the site. We do not use cookies to record information such as your name and address, but we may look at your browsing and shopping habits. We also collect information about browsing patterns and customer journeys, including tracking the success of promotional marketing and competitions. We will not monitor personal information at all.

What happens if I disable cookies?

It depends on which cookies you disable, but in general the site may not function properly if cookies are disabled. If you disable only third-party cookies, you will not be prevented from shopping on our site. If you disable all cookies, you will not be able to purchase on our site. If you have any questions about how we use your data which have not been answered here, or if you wish to exercise your rights about personal data, please contact us via our Customer Services team by email or phone. If you have previously agreed to use your personal information to send you emails, you can change your mind at any time by emailing or by using the unsubscribe link at the bottom of our emails. Under the Data Protection Act 1998, you can request details of the personal information we hold about you. We may charge you a small fee to cover our costs in doing this. If you believe that the information we hold about you is incorrect or incomplete, please write or email us and we will correct it.
All the above is fully co-ordinated by the GDPR Act 2018.