Orders deliveries are currently impacted by the health situation and may result in some delays. We are doing everything in our power to ship your parcels as quickly as possible.
The Cacatoès team thanks you for your understanding and is available to answer any requests.

Changed your mind ?

Refunds will be processed within 7 days after receipt and quality control of your returned items

We will ship your exchanged items back to you upon receipt and quality control of your returned items

1 | SIGN IN TO YOUR ACCOUNT

Sign in to you account and click on "Order history" then click on details.

Fill out the form and confirm your return. Our team will proceed with your request in no time.

2 | PACK YOUR PARCEL

After confirmation from our customer service, you can start packing your item.

Items must be returned in neat condition and in their original packaging. 

3 | SHIP YOUR PARCEL BACK

Please ship your return to: VIAPOST INDUSTRIES PLATEFORME LOGISTIQUE DE VELAUX 640, CHEMIN DE LA VERDIÈRE II 13880 VELAUX.

Shipping cost for returns to be covered by the customer .

Returned items are under your responsibility until your parcel gets to us. Please make sure to keep a tracking of your shipment just in case.

For any question :