FAQ

Everything you need to know

HOW TO EXCHANGE MY ITEM?

1 | Sign in to your account and click on "Order history" then "details". Please fill out the form and confirm.

2 | Our customer service will send you their ok (without this confirmation, you cannot return your item)

3 | Ship your parcel at your cost ( items must be returned in neat condition and in their original packaging )

Upon receipt of your returned items, we will process with the exchange and keep you informed

You have 14 days following your order delivery to request a return 

WHERE CAN I BUY MY CACATOÈS SANDALS ?

You can purchase Cacatoès sandals in over 500 stores in France and internationally.

To find your nearest store : STORES

Please note that the address on google is not a store but our head office.

TRACK MY SHIPMENT

Your order will be processed and shipped on the following working day 

Delivery time with Colissimo : please refer to the DELIVERY METHODS page for info on delivery times to your country 

You will receive a confirmation by email with a tracking number once your order has been shipped 

Warning : Processing times may extend in the high season (June, July, August )

WHICH SIZE TO CHOOSE?

Brazilian sizing is different to European sizing

Cacatoès sandals fit rather small. If you hesitate, go for one size bigger. You can refer to our FITTING GUIDE

Don't hesitate to contact our customer service if you have any questions, a member of our team will be happy to help !

HOW TO GET A REFUND?

1| Sign in to your account and click on "Order history" then "details". Please fill out the form and confirm.

2| Our customer service will send you their ok (without this confirmation, you cannot return your item)

3| Ship your parcel at your cost ( items must be returned in neat condition and in their original packaging )

You refund will be processed within 7 days after receipt of your returned items.

A QUESTION ABOUT MY ITEM

For any question or concern about your received article, please email our customer service who will be happy to help you help@mycacatoes.com 

For other question :

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