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ORDER INFO
For any question regarding your order

RETURNS
Steps to request an exchange 
or get a refund
OTHER QUESTIONS
For any other requets
do not hesitate to contact us

HOW TO EXCHANGE MY ITEM ?

1 - Fill out the return form including  your order number : RETURN FORM
2 - Please wait for a confirmation from our customer service
3 - Ship your parcel ( items must be returned in neat condition and in their original packaging )
4 - Upon receipt of your returned items, we will process with the exchange and keep you informed
You have 14 days from following your order to request a return


WHERE CAN I BUY MY CACATOÈS SANDALS ?

You can purchase Cacatoès sandals in over 500 stores in France and internationally.
To find your nearest store : STORES
Please note that the address on google is not a store but our head office.


TRACK MY SHIPMENT ?

Your order will be processed and shipped on the following working day 
Delivery time with Colissimo : please refer to the delivery methods page for info on delivery times to your country 
You will receive a confirmation by email with a tracking number once your order has been shipped 
Warning : Processing times may extend in the high season (June, July, August )

WHICH SIZE TO CHOOSE ?

Brazilian sizing is different to European sizing
Cacatoès sandals fit rather small. If you hesitate, go for the bigger size : FITTING GUIDE
Don't hesitate to contact our customer service if you have any questions, a member of our team will be happy to help !


HOW TO GET A REFUND ?

1 - Fill out the return form including your order number : RETURN FORM
2 - Please wait for a confirmation from our customer service
3 - Ship your parcel ( items must be returned in neat condition and in their original packaging ) 
You refund will be processed within 7 days after receipt of your returned items.