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FREQUENTLY ASKED QUESTIONS

How to exchange my item ?
Where can I buy Cacatoès sandals ?
Track my shipment ?
Which size to choose ?
How to get a refund ?
1 |    Fill the return form out. Please include your order number.
2  |  
Please wait for a confirmation from our customer service
3  |   Send us your parcel back ( items must be returned in neat condition and in their original packaging )
4 |  Once we received your return, we will process with the exchange and keep you informed

You have a 14 days from receipt of your order to send this form. Thank you to fill the form out carefully to facilitate data processing.




You can purchase our Cacatoès sandales in over 500 stores in France and internationally.
To find your nearest store, please click on the "stores" button above.

Please note that the address on google is not a store but our head office.




Your order will be processed and shipped on the following working day 
Delivery time with Colissimo : please refer to the delivery methods page for info regarding delivery times in your country 
You will receive a confirmation email with a tracking number once your order has been shipped 

Warning : Processing times may extend in the high seson (June, July, August )




Brazilian sizing is different to European sizing
Cacatoès sandals fit rather small. If you hesitate, go for the bigger size
Shoe size 39, Cacatoès size 39/40
Shoe size 40, Cacatoès size 41/42


Don't hesitate to contact our customer service for more information from Monday to Friday, 8.30am to 12.30pm on +33 9 84 28 61 97,
A member of our Cacatoès Team will be happy to help !




1 |    Fill the return form out. Please include your order number. 
2  |   Please wait for a confirmation from our customers service team 
3  |   Send us your parcel back ( items must be returned in neat condition and in their original packaging ) 

You refund will be processed within 7 days after receipt of your returned items




CONTACT OUR CACATOÈS TEAM

TWIT TWIT ?
Our customer service is available from Monday to Friday, 8:30am to 12:30pm


+33 9 84 28 61 97

You are a professional and would like to obtain more information ?