1. Object and identification
This document (General Terms and Conditions of Sale) defines the conditions applicable to sales concluded
between on the one hand for any person wishing to make a purchase via the SAS JOKA website
http://www.mycacatoes.com, hereinafter referred to as "the customer" and on the other hand the company
JOKA, SAS capital of 1000.00 Euros whose head office is located at 13008 292 Avenue Prado Villa Cecilia
MARSEILLE CEDEX, registered at the RCS in Marseille under the number 8140269940 hereinafter referred to
These conditions concern non-commercial individuals only.
The Customer can order on the Internet via the websites http://www.mycacatoes.com;
The order implies the full and complete irrevocable acceptance of these terms of general conditions of sale.
These general conditions of sale may be subject to change, the conditions applicable are those in force on the
sites http://www.mycacatoes.com; http://www.mycacatoes.fr at the date of placing of the order.
The order can be registered on the site only, if the user is clearly identified by the entry of his customer code
(corresponding to his e-mail) and a chosen password. Any order is taken into account only after acceptance of
"JOKA" will confirm the order to the Customer, by e-mail, with assigning a number to it. The site does not allow
the purchase of product for resale. The customer is fully informed that the colors of the offered items for sale ,
may not correspond to the actual colors under the effect of the Internet browser of the used screens. « JOKA »
reserves the right not to validate the order in case of existing dispute with the customer, abnormal or abusive
exchanges and returns, abnormal or abusive claims, abnormal orders with regard to the quantities ordered.
Our prices are expressed in euros for France and for the other countries except shipping costs. "JOKA"
reserves the right to modify its prices at any time with notice. The products are invoiced on the basis of the
tariff in force.
The products remain the property of "JOKA" until full payment of the price.
4. Availability of products
Any order implies acceptance of prices and description of products available for sale.
"JOKA" undertakes to honor orders received on the website only within the limits of available stocks of
products. In the absence of availability of one or more ordered product (s), "JOKA" undertakes to inform the
customer as soon as possible. The customer's order will be automatically canceled. The Customer will be
informed by e-mail or phone as soon as possible and will be refunded the entire order.
Delivery is subject to the provisions mentioned below.
All orders placed on the site "JOKA" from Monday to Friday (excluding public holidays) will be prepared and
shipped the next day, subject to validation of payment (see paragraph 5. Payment). Orders placed on a
Saturday, Sunday or public holiday will be processed the next working day.
The delivery times indicated on the site are indicative times corresponding to the average time of treatment
and delivery. In case of error in the wording of the customer's contact information JOKA can’t be held
responsible for the impossibility of delivering the item (s) ordered. JOKA can’t be held responsible for the
consequences due to a delay of routing not being of its fact.
Payment for purchases are made by credit card (Visa, MasterCard, Eurocard MasterCard, American Express)
and Paypal. The payment are validated upon receipt of additional information requested requiring additional
At no time the sums paid can’t be considered as a deposit or installments. No sending against refund will be
accepted for whatever reason.
“Joka” retains ownership of the item until full payment of the price by the customer. JOKA does not see or
store any of the customer's banking information.
7. Right of withdrawal
In accordance with the provisions of Article L.221-18 of the Consumer Code, the Customer has a period of 14
days to assert his right of withdrawal without having a reason to justify. The starting point of the deadline is the
day of receipt of the order by the Customer or the third party designated by him. If the 14 day period expires
on a Saturday, Sunday or a holiday, it is extended until the next working day.
In order to exercise his right of withdrawal, the Customer must notify « JOKA » of his decision to withdraw
before the expiry of the deadline:
• Either by means of an unambiguous declaration such as an e-mail specifying the following: name, address,
telephone number, order number, reference, type of article, price and quantities.
• Either using the withdrawal form.
In any event, the customer shall return to JOKA without undue delay and at the latest within 14 days of the
communication of its decision to withdraw, the object (s) subject (s) of withdrawal. The Customer must attach
to the package the duly completed return form (bill at the bottom of the invoice) or a free paper indicating the
In case of implementation of the right of withdrawal, "JOKA" will refund to the Customer the price of the
concerned item (s) and, in case of return the entire order the shipping costs deducted.
The refund will not be able to intervene if the article concerned has undergone a depreciation resulting from
manipulations other than those necessary to establish its nature, its characteristics and or its conformity.
8. Return or exchange and refund
8.1 Deadline to return or exchange an item
Time to return or exchange an item regardless of the withdrawal period mentioned above: the Customer has a
period of 28 clear days, from the date of receipt of the goods to return the item or items him not suitable. Or
request an exchange for an identical item in a different size within the limits of available stocks, subject to
compliance with the conditions set out below.
8.2. State of the products
All returned products (shoes, original packaging, accessories, instructions ...) must be new, unused and in
their original box intact and without writing.
On receipt of the package "JOKA" will judge the condition of the returned goods. No returns will be accepted
and therefore no refund will be made if the returned products have been visibly used or damaged by the
customer and such use or damage render the product unsuitable for sale.
8.3 Receipt of the order
In case of damaged package (already opened, missing product ..), the customer agrees to notify the carrier
and JOKA by any means, any reserve within 3 days of receipt of the product, any claim made beyond the 3
days following the receipt of the products will be considered as inadmissible. The responsibility of “JOKA” can’t
8.4. Reimbursement of returns
In case of return respecting the conditions mentioned above, "JOKA" will refund the returned products at the
latest within 7 days after the return of the goods. This refund will be made by transfer to the customer's bank
account or Paypal.
In the case of a return of a product sold as part of a promotional offer and in the event that the terms of the
same offer are no longer fulfilled, JOKA will refund the amount of the product reduced by the amount of the
8.5. Refund of Shipping Costs
"JOKA" will not refund shipping costs, but only the total amount of the full order returned.
9. Legal guarantees
The products benefit from the legal guarantee of conformity (article L 217-4 and following of the Code of the
consumption) and the guarantee of latent defects (article 1641 and following of the Civil Code). Any guarantee
is excluded in the event of damage of external origin or due to misuse, improper use, negligence or lack of
maintenance on the part of the Customer, as in case of normal wear of the product.
The guarantor of the defects of the sold thing is the SAS JOKA, whose registered office is located at 13008
292 Avenue of Prado Villa Cécilia MARSEILLE CEDEX
In case of return of defective or non conformity product, after noting, by "JOKA", of the defect or non
conformity of the product, "JOKA" will refund to the Customer the price of the concerned item (s), without any
10. Securing Transactions
"JOKA" implements all means to ensure the confidentiality and security of the data transmitted on the websites
http://www.mycacatoes.com , http://www.mycacatoes.fr
(Accreditation n ° 724786) "JOKA" reserves the right to collect Customer data and undertakes to take all
necessary precautions, considering the nature of the data and the risks presented by their treatment, to
preserve the security of said data and, in particular, prevent it from being distorted, damaged, or that
unauthorized third parties have access to it. "JOKA" also undertakes to use e-mail addresses only for internal
purposes and refrains from all communication to third parties.
11. Intellectual property
Intellectual and industrial property rights protecting all products, elements, texts, comments, images, photos,
drawings reproduced on the Website and social networks. "JOKA" are reserved under copyright and
intellectual property. Any total or partial reproduction of any of these elements without the express prior written
permission of the holder of said intellectual property rights, is strictly prohibited without prior agreement.
The company "JOKA" has, for all stages of access to the site and the ordering process only an obligation of
means. The responsibility of "JOKA" can’t be held liable for any inconvenience or damage inherent in the use
of the Internet, including a break in service, external intrusion or the presence of computer viruses, or any
event qualified as force majeure, in accordance with the case law.
The company "JOKA" can’t be held responsible if the order does not succeed or if it was prevented from
complying with any of its obligations for a case of force majeure within the meaning of the case law, and in
particular in case strike or bad weather preventing the delivery of the order.
The computerized registers, kept in the computer systems of the company "JOKA" and its partners under
reasonable conditions of safety, will be considered as proof of communications, orders and payments between
In the event that any of the clauses of the present contract would be null and void by a change of legislation,
regulation or by a court decision, this can not in any way affect the validity and the respect of these general
conditions of sales.
15. Retention and archiving of transactions
The filing of purchase orders and invoices are made on a reliable and durable support to correspond to a
faithful and durable copy in accordance with Article 1348 of the Civil Code.
16. Governing Law
The General Terms and Conditions of all our policies and procedures are governed and construed in
accordance with application to French law. The language of this contract is French.
Please address any complaints to the following e-mail address: firstname.lastname@example.org, taking care to
include all necessary details, including the date and order number if applicable and your full name and contact
information (address, telephone number, etc.).
In case of dispute JOKA and the Customer will attempt to resolve it amicably. In case of failure, the court of
Marseille will have exclusive jurisdiction.
These conditions apply throughout the duration of online services offered by the company "JOKA".
18. Customer Service
Fr any information or question, the "JOKA" Customer Service is reachable by phone from Monday to Friday
from 9:30 to 12:00 at +33 973275614 or write to email@example.com